Privacy Policy

Privacy Notice
(According to articles 8º, 13º, 14º e 21º of the RGPD)

This website is part of the MTEX New Solution S.A. corporation. This Privacy Notice explains how we use the personal data we collect from you when you use this MTEX website or any MTEX software.

About this Privacy Policy
MTEX New Solution, S.A. (MTEX) Corporation respects your preferences regarding the collection and use of your personal data.«Personal Data» refers to information related to a singular identified or identifiable person(«Data Subject»); a singular person is considered identifiable when it's able to be identified, directly or indirectly, in particular by reference to an identifier, such as a name, identification number, location data, electronic identifiers or to one or more specific elements regarding that person's physical, physiological, genetic, mental, economic, cultural or social identity. MTEX respects your preferences regarding the treatment of the Personal Data it collects. This Policy ("Policy") allows you to know how MTEX collects and uses your Personal Data and how you can control its use, describing our practices regarding the data we collect in the corporation's websites or software that connect and refer to this Policy (such as websites, software applications, social media, and electronic messages), as well as marketing activities and offline sales(collectively, "Communication Channels"). These Communication Channels can provide links to other platforms outside the Corporation universe. We encourage you to check the Privacy Policies of these websites, services, social media, or applications before providing your Personal Data.

Data Collection
When you register on our website or use our software, we collect data about you. We also collect your data when you voluntarily fill out questionnaires, use our conversation tool ("chat"), give opinions ("feedback"), subscribe to newsletters or feeds, call us or write us.
The collected personal data is related to the purpose of why you contacted us, processing data such as your name, address, phone number, email address, subject, NIF/VAT (if concerning a commercial transaction) and your identification document (in case of exercising a right). By providing your data, you authorize its collection, use and disclosure according to the rules defined herein.

We ask you not to send or share with MTEX any sensitive personal information such as ethnic or racial origin, political opinions, philosophic or religious beliefs, union affiliation, genetic data, biometric data, data related to health or data related to sex life or sexual orientation.

The website's usage information is collected using cookies but doesn't specifically identify you, and the following data is or can be collected:
• IP Address.
• Geographic Location
• Information about the device accessing the website, namely, type and version of the browser, operating system, screen resolution, preferred language, and the information contained in the HTTP headers and agent version.
• The search engine you used to locate and access the website.
• Date and time of activity on the website and web pages and visited and clicked on content.

It's important to note that this usage information does not deliberately identify you, and if exceptionally it does, it will be anonymized immediately.

By providing information, you give your informed and unequivocal consent to the automated processing of data that concerns you.
Some of the solicited data is mandatory and identified, so the lack or inaccuracy of the answers may compromise the service provided.

Information use
The collected data is used to process your request, manage your account, and, if you agree, send you, via email, information about other products and services that we think might be of your interest. We use the data collected by the website to personalize your subsequent visits. MTEX does not share your information for marketing campaigns with other companies, nor does it transfer your data to another country.

Even though the provided information is generally treated as private at MTEX, the collected data will be used in conformity with the personal data protection guidelines during all steps of its treatment process; it may, however, be necessary to privately transfer Personal Data to other agencies, in particular, namely the judiciary one, and while processing your request, we may send your data to and, also, use information from credit bureaus and fraud prevention agencies. You have the right to file a complaint to a European Union Control Authority regarding protecting your Personal Data.

MTEX will cooperate with the Control Authority by providing all information it may request from us to exercise its powers.
The data collected on this website does not involve automated decision making, including profiling.No comparisons, interconnections, or any other way of interrelating the registered information are made on this website. Since your data could circulate on an open network, there is a risk that it might be seen or utilized by non-authorized third parties.MTEX only accepts registration from users that are at least 16 years old. MTEX's communication channels are not directed toward underage users.

The recipients or categories of recipients of your Personal Data, depending on the contact tool you use, are the Marketing and Communication departments, Call Center, Pre-Sales and Commercial and Technical Support departments.

We will share your data with your consent or, as necessary, to complete any transaction or provide any service requested. We will also share the data with affiliates controlled by MTEX and its subsidiaries; with a salesperson that works on our behalf; when demanded by law or to respond to a legal process; to protect our clients; to protect lives; to maintain the safety of our services, and to protect property rights or MTEX. We want to ensure the accuracy and reliability of the information we keep about you. We trust the User to provide us with accurate and complete information and keep it updated regarding any changes. The User has the right to withdraw their consent at any time, without compromising the lawfulness of the processing carried out based on the consent previously given and the right to request from MTEX access to the Personal Data concerning them, as well as their rectification or erasure, and the limitation of processing as far as it concerns the User, or the right to object to the processing, as well as the right to data portability.

The Personal Data is required to execute a contract of which the User is a part of for the fulfilment of the legal obligations to which the Person Responsible for Treatment is subject, and those that are necessary for the effect of the legitimate interests pursued by MTEX are not included in the previous point. Without prejudice to legal or regulatory provisions to the contrary, the Personal Data shall be kept only for the minimum period necessary for the purposes to which they were collected or further processed, after which they shall be deleted or, if it is in the interest of MTEX, processed for statistical purposes, anonymized, making sure it won't be possible to identify the Data's owner. Consent is required for further processing of Personal Data for a purpose other than that for which the data has been collected; before such processing, the Controller shall provide the Data Subject with information about that purpose and any additional relevant information. You have the right to request a copy of all our information about you. If you want to solicit a partial or complete copy of the information held about you by MTEX, please email us at or write us at Rua Academia FC Famalicão 272; 4760-482 Esmeriz VNF; Portugal.

If the requests presented by the User are manifestly unfounded or excessive, namely due to their repetitive nature, MTEX, under the legal framework in force, may require the payment of a reasonable fee considering the administrative costs of providing the information or communication and of taking the requested action, or it also may refuse to comply with the request.

Cookies are small text files saved on your computer that collect information about your device and user experience. This data is then used to track the number of visits made and compile statistical information about the website's activity. Types of cookies depending on the entity that manages them:
- First-Party Cookies: A cookie managed by this domain/website.
- Third-Party Cookies: A cookie managed by another domain/website.
- Persistent Cookies: The cookie's data is stored permanently in your device.
- Session Cookies: The cookie's data is not stored permanently in your device.MTEX uses session, first-party, persistent and third-party cookies. Types of cookies depending on their purpose:
- Technical Cookies: These allow you to navigate through a domain/website, using its different options or services, such as logging in, accessing restricted access areas, and carrying out the process of a purchase order.
- Personalization Cookies: are those that allow access to a domain/website with some predefined characteristics according to a set of decisions taken, such as the language used.
- Analysis Cookies: These allow the monitoring and analysing the users' behaviour on the website to which they are linked. The data collected through such cookies are used, for example, to measure website activity and draft browsing profiles.
- Advertising Cookies: These allow the most efficient management of advertising spaces based on criteria such as the edited content or the frequency in which ads are displayed.
- Behavioral Advertising Cookies allow the most efficient management of advertising spaces. These cookies store information about user behaviour collected through continuous observation of browsing habits, allowing for the development of a specific profile tailored to show ads relevant to it.MTEX uses technical Cookies, personalization Cookies and analysis Cookies; it doesn't use Advertising Cookies or Behavioral Advertising Cookies. The information regarding these cookies is controlled and accessed by the website's owner.

CookiePurposeRetention TimeDomainProcessorPartyCookie Type
_gaRecords the user's identification in order to obtain statistical data about the visitor on the website2 Yearsgoogle-analytics.comgoogle-analytics.comAnalysis
_gatImproves the rate1 sessiongoogle-analytics.comgoogle-analytics.com3.ºAnalysis
_gidRecords the user's identification in order to obtain statistical data about the visitor on the website1 sessiongoogle-analytics.comgoogle-analytics.com3.ºAnalysis
collectCollects visitor behavioral data1 sessiongoogle-analytics.comgoogle-analytics.com3.ºBehavioral Advertising

MTEX's newsletters may, for statistical purposes, contain a single "pixel" that allows them to know if they are opened and to verify clicks through links within each newsletter. The user always has the option to deactivate the sending of the newsletter.

Following the information provided above, as a user, you are expressly consenting to the use of the cookies referred to for the purposes intended for each of them. Specific information about Google Analytics third-party cookies can be obtained by visiting the following address:

We do not take any responsibility for the content and accuracy of the terms and conditions of use, privacy policies and third-party cookie policies mentioned previously. You can obtain more information by visiting: or

You can set up your browser not to accept cookies, and the websites mentioned above explain how you can remove them. However, not accepting cookies may result in some of the website's features running incorrectly. None of the cookies used is essential to the use of the website, for a particular functionality or for improving the website's performance.

MTEX uses cookies to analyze website usage and allow you a problem-free browsing experience; We never collect Personal Data through cookies. Cookies will never be used for any other purpose than the ones mentioned in the previous point.

Other Websites
This website contains links to other websites. This privacy policy only applies to this website. You should read the privacy policies of the other websites when accessing them.

The organization in charge of this website's treatment is MTEX New Solution S.A., and it can be contacted through the postal address Rua Academia FC Famalicão 272, 4760-482 Esmeriz VNF, Portugal or through +351 252 371 109 and

The Data Protection Officer (DPO) can be contacted through the postal address or at
If you believe MTEX did not abide by this statement, or if you have any questions concerning our privacy policy or the data we have about you, you may reach us through will respond within 30 days.

At MTEX NS, we are dedicated to upholding the highest standards of integrity and ethical conduct. As part of our privacy policy, we have established a Whistleblowing channel via email to promote transparency and accountability. This email-based channel allows our employees, clients, and stakeholders to confidentially report any suspected unethical behavior, misconduct, or violations of our company policies and applicable laws. We encourage anyone who becomes aware of potential concerns to use this channel by sending an email to All reports submitted through the Whistleblowing channel will be treated with the utmost confidentiality and thoroughly investigated to determine the appropriate course of action. By providing a secure and accessible reporting platform, we aim to foster a culture of trust and openness, enabling us to proactively address and resolve issues while maintaining the highest standards of corporate governance.

Changes to this Privacy Policy
Our privacy policies are regularly reviewed, and all alterations will be published on this website.
The last update is from 01 July 2022.

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